1. Information We Collect
As a Microsoft Gold Partner providing integrated IT solutions, we collect the information necessary to provide you with the best possible service:
- Contact Information: Full name, email address, phone number, and company information
- Technical Information: System data, IT configuration, and technical requirements for implementing Microsoft solutions.
- Communication Data: Communication history via contact forms, chat, email, and consultations
- Website Information: IP address, browser data, and browsing activity to improve user experience
- Project Data: Information related to the implementation of Dynamics 365, Power BI, and other Microsoft solutions
2. Use of Information
The information we collect is used to:
- Provide and implement Microsoft Dynamics 365 solutions, Power BI, and other IT services
- Providing consulting and technical support for your business's digital transformation
- Processing requests and communications related to ERP, CRM, and Business Intelligence implementation services
- Sending information related to Microsoft products, technology updates, and best practices
- Analyze business needs to provide appropriate solution recommendations
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Comply with applicable legal and regulatory obligations in Indonesia
3. Data Protection
As a company engaged in IT security, we implement high security standards to protect your data:
- Data Encryption: All sensitive data is encrypted using industry standards
- Restricted Access: Only authorized and trained personnel can access client data.
- Security Monitoring: 24/7 security monitoring system to detect threats
- Regular Backup: Data is backed up periodically with encryption
- Team Training: Our team is regularly trained on data security and privacy.
- Compliance: Complies with Microsoft security standards and Indonesian regulations.
4. Sharing Information
We do not sell, rent, or share your personal information with third parties, except:
- With Consent: With your explicit consent
- Microsoft Corporation: For the purposes of implementing and supporting Microsoft solutions (in accordance with the cooperation agreement)
- Legal Obligations: To comply with applicable legal obligations
- Trusted Service Provider: With vendors bound by strict confidentiality contracts
- Emergency: In emergency situations to protect safety and security
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve user experience in website navigation
- Analyze website traffic for performance optimization
- Storing user preferences for personalized services
- Provides interactive features such as chatbots and contact forms
- Track the effectiveness of marketing campaigns and lead generation
You can set your browser to refuse cookies, but this may affect the functionality of our website and services.
6. Your Rights
As a data owner, you have the right to:
- Data Access: Access the personal information we hold about you
- Data Correction: Request correction of inaccurate or incomplete data
- Data Erasure: Request the erasure of your personal data (right to be forgotten)
- Processing Restriction: Limiting the processing of data to certain purposes
- Data Portability: Requesting data transfer to another service provider
- Objection: Object to data processing for marketing purposes
7. Data Retention
We retain your personal information for:
- Project Data: During the project duration and 5 years after completion for support purposes
- Contact Data: During active business relationship and 3 years after there is no activity
- Legal Data: In accordance with applicable legal obligations in Indonesia
- Marketing Data: Until you request to stop receiving communications
Data that is no longer needed will be securely deleted in accordance with Microsoft security standards.
8. International Data Transfer
As a Microsoft Gold Partner, we may transfer data to Microsoft Corporation located in the United States. This transfer is accomplished by:
- Using Standard Contractual Clauses (SCC) approved by the European Commission
- Complying with the Microsoft Data Processing Agreement (DPA)
- Following the Microsoft Privacy Statement and Terms of Service
- Ensuring data protection in accordance with international standards
9. Children's Safety
Our Services are not directed to children under 13. We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
10. Policy Changes
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Material changes will be communicated via:
- Notice on our website
- Email to registered clients
- Updates via newsletters and official communications
Last updated date: September 18, 2025
11. Contact and Questions
If you have any questions about this privacy policy or wish to exercise your rights, please contact us:
PT Dinamika Solusi Informatika
Head Office:
Wisma Nugra Santana, 2nd Floor
, Jl. Jend. Sudirman Kav. 7-8,
Central Jakarta 10220, Indonesia
Branch Office:
Intiland Tower Office Suite, Level 3
Jl. Panglima Sudirman Kav. 101-103
Central Surabaya 60271, Indonesia
Email: marketing@dinamika-si.com
Jakarta Phone: (+62) 21-5700135
Surabaya Telephone: (+62) 31-60038321
Website: www.dinamika-si.com